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OnTimeHost Services FAQs

Does OnTimeHost use Unix or NT servers?
What do I get with my account?
Do I register my domain name or will OnTimeHost do that for me?
How much disk space do I get for my web pages and graphics?
What are FrontPage extensions and do you support them?
Can I depend on fast downloading speeds when others access my site?
Do you offer secure server space for transferring credit card information?
What is a "parked" domain and how much does it cost?
Can I upload pages frequently?
How much data transfer do you allow for my site?
What is a cgi-bin and do I get one?
What CGI Scripts come already installed?
What is the Account Control Panel?
What are autoresponders and how many do I get?
What are email aliases and how many can I use?
What about the Web Statistics Software? 
What about Technical Support?
What kind of Technical Support do you NOT provide?
How do I sign up for an account?
What types of account activities are prohibited?
Do you support subdomains or wildcards?
 

Does OnTimeHost use Unix or NT servers?

We use Unix servers. 

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What do I get with my account?

We have several plans for you to choose from that are cost effective and more than capable of handling all your domain hosting needs. We don't charge you a setup fee and all accounts come with many valuable features such as SSL Secure Server Access, Mail Manager System, CGI-bin, FTP, UNIX Telnet access, Traffic Statistics Software, FrontPage 98/2000 Extensions, RealAudio/RealVideo and more. For a full description of our accounts and features, please visit our Hosting Plans section.

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Do I have to register my domain name or do you do that for me?

OnTimeHost has a new partnership with Cheap Domain Registration to register U.S. domain names for our clients. We can register new domain names for $19.95 for a 1 year registration. This is a $15.00 savings over Network Solutions. 
For more information about this, please see our Domain Registration page.

To use this service, indicate on your order form that you would like us to register your new domain name where requested. The domain name registration will be submitted to Bulk Register upon receipt of payment for the registration fees. 

If you do not prefer to do this, you can also register your domain name with Network Solutions or other registar using our Domain Name Server information:
  Name Server IP Address NIC Handle
Primary Ns1.OnTimeHost.Net 69.50.195.101     JLF736
Secondary Ns2.OnTimeHost.Net 69.50.195.102     JLF736

On your order form indicate that you will handle the domain name registration. 

You are the owner of your Domain name. OnTimeHost only acts as a registering agent and is listed as the Technical Contact.

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How much disk space do I get for my web pages and graphics?

The Gold Hosting Plan comes with 200 MB of disk space and can hold over 10,000 pages with plenty more room for graphics, sounds, scripts, and other files!

The Platinum Hosting Plan comes with 100 MB of disk space and can hold over 5,000 pages with plenty more room for graphics, sounds, scripts, and other files!

The Bronze Hosting Plan comes with 50 MB of disk space and can hold over 2,500 pages with plenty more room for graphics, sounds, scripts, and other files!

The Standard Hosting Plan comes with 10 MB of disk space and can hold over 500 pages with plenty more room for graphics, sounds, scripts, and other files!

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What are FrontPage extensions and do you support them?

If you use Microsoft FrontPage 98 or 2000 to publish pages to the Net, you will need the FrontPage 98 or 2000 extensions supported. We support FrontPage 98 and 2000 extensions FREE OF CHARGE.

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Can I depend on fast downloading speeds when others access my site?

YES! Our servers have a bandwidth-on-demand connection with Frontier Global Center, a Tier 1 provider, servicing such giants as Yahoo and Netscape. We are linked to FGC by a fiber optic cable. Giving you incredible speed at all times!

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Do you offer secure server space for transferring credit card information?

YES! Our servers are equipped with the latest SSL technology so your customers can safely order your products or services online! Normally, any text sent from your browser is sent as plain text. This means that a hacker could potentially intercept the information sent from your browser and read it.

By using the secure server (SSL), the information is encrypted before it is sent. It would be practically impossible for anyone to decrypt it without knowing the key. You DO NOT have to buy a security certificate to enable the secure server - you can use ours FREE of charge. We will provide you with the name of the server when your account is activated!

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What is a "parked" domain name and how much does it cost?

Parked domains are aliases of other domains. For example, say we have mary.com parked to your main account at steve.com. This would mean that anyone who goes to mary.com would automatically go to steve.com. There is no actual hosting involved with mary.com. Mary.com merely acts as a nickname to steve.com. Parked domains are available for a one time $10.00 setup fee.

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Can I upload pages frequently?

Each account comes with one FTP/Telnet account. You have full access to your space via FTP 24 hours a day, 7 days a week so you can update your site at your leisure.

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How much data transfer do you allow for my web site?

The Gold Hosting Plan comes with Unlimited data transfer per month.

The Platinum Hosting Plan comes with Unlimited data transfer per month.

The Bronze Hosting Plan comes with Unlimited data transfer per month.

The Standard Hosting Plan comes with Unlimited data transfer per month.

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What is a CGI-bin and do I get one?

A CGI-bin is where you would store CGI scripts. These scripts; are used to generate online order forms, guestbooks, shopping carts, counters, and more! YES, every account comes with a local CGI-bin!

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What CGI scripts come already installed?
 

All hosting accounts comes with a hit counter, a search engine, a site creation tool, a form emailer, and a file manager. If you are interested in adding more CGI scripts to your account, you may do so. You will find a list of various CGI script collections on our Web Resources section. 

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What is the Account Control Panel?

We offer a remarkable program to manage all the features associated with your hosting account. You can manage your email, cgi scripts, databases, mailing list, and much more! You can find more information on our Control Panel Demo section.

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What are autoresponders/infobots and how many do I get?

You can set up autoresponders to automatically respond to incoming email. For example, if you had an order form which your customers email to you, you can set up an autoresponder to email the customer a confirmation message. They're also known as Infobots. There are many other uses for autoresponders/infobots, such as giving information to people who don't have access to the Internet but still have an email account such as Juno.

Each account plan comes with a pre-specified amount of autoresponds, view our Hosting Plans for complete details of each plan! You can find additional information on autoresponders in Chapter Six of our Online Manual.

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What are email aliases and how many can I use?

Email aliases are email addresses that you make up. Any mail sent to these aliases would automatically be forwarded to your existing POP email account or redirected to another third party POP account.

You can have as many email aliases as you want, your mail account is pre-configured to "Catch All" email directed at anyname@yourdomain.com.

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What about the Traffic Statistical Software?

Traffic analysis software comes pre-installed with every web hosting account! We use HTTP-Analyze and it is very easy to access.

If you already have an account with us, you can access your weekly stats by typing http://yourdomain.com:2082

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What about Technical Support?

We provide web hosting services to many clients and from experience we have found that handling support request via email to be to our clients greatest advantage. We answer all email on the same day it is received - most often in only a few hours.

We have implemented an Online Support Manual to help you with all aspects of your web hosting account. In the event your are experiencing server difficulties outside the scope of the manual you can email Technical Support at Support@OnTimeHost.Com. We respond to All server related support email on the day that is is received. For emergency purposes only (i.e. if your site has been down for longer than 30 minutes), you may dial our voice number (702-379-2766) to speak to technical support or leave a detailed explanation of your problem and a tech will respond to your request(s) promptly.

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What kind of technical support do you NOT provide?

We do NOT provide any technical support relating to HTML syntax, Java programming, JavaScripting, any 3rd party software, CGI programming, or CGI scripts, nor any other non-network related aspect. In the event that you submit email pertaining to any of the above, it is likely that you WILL NOT receive a response! We have included a Webmaster Resources section that will provide you links where you can obtain support outside of the scope of our Technical Support!

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How do I sign up for a New Web Hosting Account?

Use our Order Form to activate your account.

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What types of account activities are prohibited?

- WE ABSOLUTELY DO NOT TOLERATE SPAMMING
Any accounts failing to adhere to this policy will be deactivated without warning - we will show you the proof!
- ADULT ARE NOT PERMITTED
All sites are monitored and any that are in violation to the above, will be subject to deactivation. 

Please see our System Policies for more information. 

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Do you support subdomains or wildcards?

We do not support wildcards.

We can create subdomains for your account mydomain.com like sub.mydomain.com 

If you want to have sub.mydomain.com point to the main index page for mydomain.com go to http://YourDoamin.Com:2082

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